Getting Started
Q.What is the PSPF e-KYC portal?
The e-KYC (Electronic Know Your Customer) portal allows PSPF members to update their personal details — such as phone number, email, bank details, and beneficiary information — online, without visiting a PSPF office.
Q.Who can use this portal?
Any active PSPF member with a valid National Registration Card (NRC) and a phone number registered with PSPF can use this portal.
Q.How long does the process take?
The entire process typically takes less than 5 minutes, provided you have all required documents ready.
Identity Verification
Q.What do I need to verify my identity?
You need your NRC number, access to your registered phone number (to receive an OTP), and the answer to your security question.
Q.What if I no longer have access to my registered phone number?
If you cannot receive the OTP on your registered number, please visit the nearest PSPF office for in-person assistance.
Q.What is a security question?
A security question is an additional identity check based on information already on file with PSPF — such as your year of birth, employer name, or district. You will be asked to answer one of these to confirm your identity.
Documents
Q.Why must documents be certified copies?
Certified copies are required to ensure the authenticity of submitted documents. A certified copy is a photocopy that has been stamped and signed by an authorised person (e.g. a Commissioner of Oaths, police officer, or bank official) confirming it is a true copy of the original.
Q.Who can certify my documents?
Documents can be certified by a Commissioner of Oaths, a police officer, a bank official, a lawyer, or any other person authorised by law to certify documents in Zambia.
Q.Do I need to submit all the listed documents?
No. The system will only request documents relevant to your specific update. For example, if you are only updating your phone number, you may not need to submit any supporting documents.
Q.What format should I upload documents in?
Documents should be uploaded as clear scanned images or photos in JPG, PNG, or PDF format. Ensure all text is legible and the certification stamp is visible.
After Submission
Q.What happens after I submit my update?
Your request is reviewed by a PSPF staff member. You will receive an SMS and/or email notification once your update has been approved or if further information is required.
Q.How long does approval take?
Most requests are reviewed within 3–5 working days. Complex updates may take longer.
Q.How do I check the status of my submission?
Use the "Check Status" option on the home page and enter your NRC number to view the current status of your submission.